Return Policy

Last Updated: August 2026

At Vegabe, operated by Tal & Teo LLC, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, this Return Policy explains when a return may be requested, which return shipping costs apply, and how to start the return process.

Please review this policy before requesting a return.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused
  • Be in its original condition
  • Include the original packaging, accessories, and instructions where applicable
  • Be in resalable condition
  • Not have damage caused after delivery

This return policy applies to orders delivered within the United States.

Certain products may have specific return restrictions. If a product is not eligible for return, the applicable restriction will be clearly identified on the relevant product page before purchase.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Different from the item you ordered

please contact us as soon as possible.

For approved claims involving damaged, defective, or incorrect items, Vegabe will cover the applicable return shipping costs and work with you to provide an appropriate resolution.

Depending on the circumstances, the resolution may include replacement, exchange, or refund.

Please provide your order number and relevant details about the issue when contacting us.

3. Change-of-Mind Returns

If you no longer need an item, ordered the wrong product, selected the wrong color, or simply changed your mind, you may request a return within the 30-day return period, provided the item meets our return eligibility requirements.

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Original shipping charges, where applicable, are non-refundable.
  • The item must meet the return condition requirements described above.

4. No Restocking Fees

Vegabe does not charge restocking fees on approved returns.

5. How to Request a Return

Step 1 - Contact Our Support Team

Email us at:

contact@vegabe.com

Please include:

  • Your order number
  • The item or items you want to return
  • A brief explanation of the reason for the return
  • Photos or other information when relevant to the request

Step 2 - Wait for Return Instructions

Our customer support team will review your request.

If the return is approved, we will provide the appropriate return instructions and return address.

Please do not send a return to an address unless our support team has provided that address for your specific return.

Step 3 - Prepare the Package

Carefully package the item using the original packaging whenever possible.

Include all applicable:

  • Accessories
  • Components
  • Instructions
  • Original packaging

The item should be protected during return transportation.

Step 4 - Send the Return

Follow the return instructions provided by our customer support team.

Keep your return shipment tracking information until your return has been fully processed.

6. Return Inspection

Once we receive the returned item, it will be inspected to confirm that it meets the applicable return requirements.

If the returned item does not meet the eligibility requirements, we may be unable to approve the return.

We will notify you of the outcome after the inspection.

7. Refunds

Approved refunds are generally issued within 7 business days after the return inspection is completed.

After the refund is issued, your bank or payment provider may require additional time before the funds appear in your account.

For complete information about refunds, please review our Refund Policy.

8. Exchanges

If you would prefer a different color, size, or alternative product, please contact our customer support team.

Exchange availability depends on product availability and the applicable return requirements.

Our team will explain the available options for your order.

9. Items Not Eligible for Return

For hygiene, safety, or product protection reasons, certain items may not be eligible for return.

Any product-specific return restriction will be clearly identified on the applicable product page before purchase.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

10. Return Shipping Costs

Damage, Defective, or Incorrect Items

Vegabe will cover the applicable return shipping costs for approved returns involving products that arrived damaged, defective, or different from what was ordered.

Change-of-Mind Returns

For approved returns resulting from a change of mind, incorrect selection, or similar customer preference, the customer is responsible for the return shipping costs.

11. Need Assistance?

Our customer support team is available to help with return questions.

Vegabe
Tal & Teo LLC

Address:
30 N Gould St
Sheridan, WY 82801
United States

Email: contact@vegabe.com

Phone: +1 (307) 400-8713

Customer Service Hours:
Monday - Friday: 9:00 AM - 5:00 PM (MT)

We aim to respond to emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays will be answered on the next business day.